Charlie One Horse does warranty its products against any defect in materials or workmanship. Any/all claims for shipments not received, short or damaged shipments, or defects as heretofore mention must be reported within the (10) days of invoice date.
All returns must have prior authorization. Call Charlie 1 Horse Customer Service at 1-800-427-8101 or Fax 925-939-9312 to obtain the respective return authorization. When requesting a return authorization, state your, style, size, quantity, color, reason for return, and date, hat invoice price, and your full name, address and phone number. Unauthorized returns will no be accepted from the carrier and will be returned at the your expense. Experienced and trained returned-goods personnel will carefully inspect your return and determine the correct course of action. The return will be resolved in one of the following ways:
Charlie 1 Horse will not guarantee any hat that has been repaired or altered in any way. Hats that have been on display, pre-ticketed, or shopworn will not receive credit. When authorized, non-defective hats are returned, there will be a 15%-per-hat restocking charge unless there has been a company error. Any hat(s) being returned must be properly packed and shipped.
- Full credit will be allowed for a hat which if found to have a manufacturing or material defect. However, credit will no be given for any hat which shows signs of excessive wear or abuse.
- Charlie 1 Horse reserves the right to repair or replace any defective merchandise with like styles, in lieu of issuing credit.
- No credit will be allowed for any hat returned if no defect can be found in material or workmanship.